With a national presence across five state-of-the-art call centers, our professionals are dedicated to providing patient access services including reimbursement support, patient assistance, co-pay assistance, adherence services and clinical support services. Our program counselors (non-clinical support) typically have a minimum of a bachelor’s degree or relevant healthcare-related experience, such as social work, case management, medical insurance or consulting. Many of our case managers have advanced degrees or previous clinical experience, including social work, nursing, pharmacy, medical technology and respiratory therapy.
Our clinical support team is staffed by registered nurses with at least 5 years of nursing experience and specifically certified in the therapeutic areas they support. Many of our clinical support team members are Oncology Certified Nurses (OCN®) whose additional skills elevate the level of care your patients receive.
We strongly believe that our organization’s success is based on the people who support our programs and clients. Every program team member is cross-trained on all areas relating to product support, allowing any of a caller’s needs to be addressed through a single call. In order to ensure that our counselors provide the highest level of service, Lash Group has an in-house learning and development team that is dedicated to providing meaningful and current educational offerings to our associates across a wide variety of topics, including customer service, disease sensitivity and healthcare reform.