Patient Advocacy & Case Management Services

Patients must clearly understand their insurance benefits and be able to support their arguments when advocating for coverage with insurers.  Lash Group shores up their efforts through patient advocacy programs, which we design, implement, and manage.

Programs like these maximize access to products by helping patients verify their insurance coverage and determine any requirements such as prior authorization.  Our programs also help providers navigate the appeals process for denied claims.  Furthermore, our reimbursement counselors support patients by counseling them on optional approaches to payers, such as coaching them on how to advocate for coverage through discussions with employee benefits and state insurance representatives.

Specifically, Lash's services include:

  • coverage policy assessment
  • benefits coordination
  • prior authorization assistance
  • medical necessity documentation
  • claims assistance
  • appeals for denied claims
  • alternate insurance identification and enrollment
  • guidance on how to advocate with employee benefits and state insurance representatives
  • payer advocacy efforts