Reimbursement Support

Lash Group's unique case management approach maximizes customer service and ensures that the needs of individual patients and providers are met. We combine strong core transactional services (e.g., inquiries, patient correspondence and fulfillment) with the ability to provide individualized, complex reimbursement counseling for every patient and provider.

By taking a consultative approach to our services, each reimbursement support program is customized to our clients' needs but could involve the following core components:

• Benefit verifications
• Prior authorization assistance
• Billing and coding support
• Monitoring of payer policy and verification
• Appeals management

Lash Group reimbursement counselors are cross-trained on all areas relating to product support, allowing all of a caller's complex, reimbursement needs to be addressed through a single representative. Our offering is further strengthened by sophisticated call center and system technologies that focus on customer service and cost-effective solutions to keep our clients' programs ahead of market trends.