Lash Group deploys advanced technology and systems designed for automation and ease of communication with patients and providers regarding service updates and appointment or refill reminders.

These include:

  • Interactive voice recognition – or IVR – technology
  • Live webchat capabilities
  • Texting
  • Multi-language capabilities

Lash Group also provides a wide range of options for automated call management of patient services, including self-service IVR (Interactive Voice Response) as well as call distribution technology in which callers reach a “live” agent or a specific extension to reach a reimbursement counselor.  Detailed call reporting is available based on program needs and client preferences.