Communication with patients is vital
But managing a variety of channels is too often a pain point for providers, pharmacists and manufacturers. That’s why identifying the right mix of communications is critical for the success of your program. Leveraging your patients' preferred channels allows them to more easily communicate any challenges they’re facing with treatment, removing barriers to adherence.
A multi-channel approach to communications
Connecting efficiently with patients and providers increases awareness of your product. Traditional methods like phone, fax or mail can be time-intensive, and managing communications across multiple channels can be challenging. Our automated technology systems were designed for ease of communication. We can share service updates and appointment or refill reminders in multiple languages by way of:
Interactive voice recognition (IVR) technology
Live webchat capabilities
Real-time responses with Live Chat
Through our continued efforts to empower patients to manage their own care, we understand that hectic schedules can prevent people from connecting with us conveniently. Our innovative Live Chat tool allows us to communicate with patients in real-time, enhancing the way information is exchanged.
Available on desktop, tablet and smartphone, our Live Chat capabilities can:
Easily integrate with existing portals or product pages
Facilitate communication for users who are less comfortable conversing on the phone.
Help to increase customer satisfaction ratings
Assist with the reduction of program call volume
Increase use of portals
Enable managers to set up accounts, manage agents and run reports
Provide key metrics performance dashboards
Provide real-time reports designed to measure chat effectiveness
Meet legal and security reviews to support HIPAA requirements
Timely, event-driven text messaging
Our text messaging services provide additional ways to engage with patients. Texts can be sent at any time, based on business rules or client preferences. You can share alerts regarding product updates or adherence support, and patients can respond in a secure environment.
Text messaging programs are available to support:
Reimbursement and patient assistance programs
Exchange information securely, regarding financial status, explanation of benefits, or claims process status. Patients can even find in-network pharmacies.
Compliance and adherence programs
Mobile alerts can drive awareness and engage patients with medication reminders, disease education, adherence advice, and clinical trial communication.