Quality Center of Excellence

Self-analysis leads to improvement

As an organization, we continually examine and evolve our processes, infrastructure and technology. We focus on refining internal efficiencies to improve the reliability of our services. Our quality framework identifies and addresses trends through associate-level reviews.

Quality teams drive quality results

We know that success depends on the people who support our clients. That’s why we recruit and develop a team of highly-trained individuals to deliver quality programs.


Governance, Risk and Compliance


Our Governance, Risk and Compliance (GRC) program includes:

  • Maintaining compliance- and privacy-related policies and procedures
  • Providing extensive compliance and privacy training for all associates
  • Conducting internal monitoring and auditing
  • Addressing identified problems with Corrective Action/Preventive Actions (CAPAs)
  • Offering multiple options to report compliance and privacy concerns to the GRC team
  • Modeled after the Office of Inspector General's 7-elements of an effective program

Our dedicated Compliance Officer and GRC team members hold various certifications, including: 

  • Certified Compliance and Ethics Profession
  • Certified Information Privacy Manager
  • Certified Quality Auditor


The team collaborates regularly with the AmerisourceBergen Office of Compliance, Privacy Office and Corporate Security & Regulatory Affairs teams. We take protecting patient information very seriously, and dedicate resources to the development and implementation of HIPAA-compliant privacy and security procedures that support the integrity and confidentiality of patient information.