Our new patient support technology ecosystem, Fusion, is more than a CRM platform. It combines dozens of best-in-class technologies with workflows that are customized for patient support services. It features a proprietary, advanced data model that enables us to provide a personalized and seamless experience for patients, providers and manufacturers - ultimately improving patient access to life saving medications and enhancing patient engagement and outcomes.
Our patient-centered approach to program design
Leveraging our vast industry knowledge and experience, we’ve created a proven formula for program design that meets the unique needs of your product and patient population.Our Solutions
Planning for a successful program launch
Pairing patient insights with decades of industry experience, we've developed effective processes and quality measures to guarantee program success.
Launch Center of Excellence
We know what it takes to successfully bring new treatments to market. Our best practices enable us to meet the needs of our patients, providers and clients during this critical phase in the product lifecycle.
Quality Center of Excellence
We focus on creating internal efficiencies to improve the reliability of our services. Our quality framework identifies and addresses trends through associate-level quality reviews.
Great programs start with great people
We build a team of qualified, highly-trained associates to deliver an effective customer experience. Combining a patient-centric service philosophy with innovative technology and reporting, we provide efficient program delivery.
A multi-channel approach to communications
Consistent, clear communication with patients is vital. Managing a variety of channels and messages is too often a pain point for patients, providers, pharmacists and manufacturers alike. We identify the right mix of communications so patients can easily communicate challenges they're facing with treatment. By removing barriers to adherence, we maximize the success of your program.
Streamlining access, delivering value
Our hub model approach allows for best-in-class program design and a 360-degree view of the patient-provider experience with a single point of contact for patients and providers.Learn more
AmerisourceBergen provides tailored solutions to meet your products’ needs
It takes a global healthcare solutions leader with a comprehensive network to support your product throughout the entire commercialization process.
Our Signature™ Commercialization Strategies
When bringing a new specialty treatment to market, commercial success begins with the patient. Our Signature™ Commercialization Strategies are designed around the unique needs of both the product and the patient, providing end-to-end support. Learn how we can help you improve product access and patient adherence.