Helping patients isn't just what we do. It's why we exist.
Best-in-class solutions come from best-in-class people. We are seeking top talent for roles across our company to unite in our purpose of creating healthier futures. Taking pride in the quality of our people, we invest in both continuing education opportunities, and meaningful rewards for associates who embody our core principles. Come grow with us.
We value candidates with the following skills and qualifications:
Focused on delivering exceptional customer service
Drivers of change
Eager to learn new technology
Motivated by the ability to make a difference
Our non-clinical associates typically have a bachelor’s degree and/or relevant healthcare-related experience, such as social work, case management, medical insurance or consulting.
Our clinical team includes registered nurses who have at least 5 years of nursing experience. Our nurses are certified in the therapeutic areas they support, providing additional insights that elevate the level of care your patients receive.
Program operations leadership
Managers, senior managers, and directors of operations leverage their patient support expertise to build strong operating teams. They help design, develop and implement successful support programs that provide best-in-class customer service to patients, providers and pharmacies.
Meaningful learning opportunities
To guarantee counselors provide the highest level of service, our in-house learning and development team provides purpose-driven educational offerings to our associates.
Ongoing training opportunities
We cross-train program team members on all areas relating to product support, so they can address all of a patient’s needs through a single call.
All counselors attend customer service training, disease-sensitivity training, product-information training, and training on healthcare reform.
Fostering a culture of continued development
Multi-cultural emerging leadership development program
MELDP is a six-month self-discovery program that provides a venue for the rich mix of participants to take a deep introspective look at their leadership style, strengths, development opportunities, and reinforce their ability to influence others.
Professional accelerated career entry
PACE is a year-long rotation that immerses participants in the day-to-day operations of our programs. Spending four months each immersed in three different programs, graduates emerge ready to move into higher roles within Program Operations, primed to become future leaders within our organization.