Reimbursement Support

Helping patients navigate the insurance landscape

Our Reimbursement Services are instrumental in helping patients begin therapy more quickly, and reduce patient drop-off once on therapy. Our dedicated counselors increase speed to therapy by working with payers to confirm coverage status, identifying potential barriers to access and coordinating with specialty pharmacies.

Reimbursement offerings include:

  • Benefit Verification / eBV
  • Prior Authorization Assistance / ePA and RxRescue
  • Billing and Coding Support
  • Appeals Management
  • Payer Policy Research and Surveillance
  • Specialty Pharmacy
  • Clinical Trial and Expanded Access Program Transition 

A day in the life of a reimbursement counselor

Field reimbursement support with Xcenda

Shrinking reimbursements and growing coding challenges for providers present access barriers for patients. Xcenda’s Field Reimbursement Specialists deliver the reimbursement support that many providers have come to expect. These specialists work at the provider level to conduct product-specific reimbursement education and resolve access-to-care issues.
Six people at a conference table

Simplifying the provider experience

Our site coordinators become an extension of the healthcare provider’s team, acting as a single point-of-contact to streamline the reimbursement process. Working closely with field teams and practices, they become experts on payer trends. Our reimbursement hotline services can be customized at program enrollment to work the way the practice works, with preferences such as phone versus fax contact and specialty pharmacy triage.