Helping patients navigate the insurance landscape
Our Reimbursement Services are instrumental in helping patients begin therapy more quickly, and reduce patient drop-off once on therapy. Our dedicated counselors increase speed to therapy by working with payers to confirm coverage status, identifying potential barriers to access and coordinating with specialty pharmacies.
Reimbursement offerings include:
Benefit Verification / eBV
Prior Authorization Assistance / ePA and RxRescue
Billing and Coding Support
Payer Policy Research and Surveillance
Clinical Trial and Expanded Access Program Transition
A day in the life of a reimbursement counselor
Field reimbursement support with Xcenda
Shrinking reimbursements and growing coding challenges for providers present access barriers for patients. Xcenda’s Field Reimbursement Specialists deliver the reimbursement support that many providers have come to expect. These specialists work at the provider level to conduct product-specific reimbursement education and resolve access-to-care issues.
Simplifying the provider experience
Our site coordinators become an extension of the healthcare provider’s team, acting as a single point-of-contact to streamline the reimbursement process. Working closely with field teams and practices, they become experts on payer trends. Our reimbursement hotline services can be customized at program enrollment to work the way the practice works, with preferences such as phone versus fax contact and specialty pharmacy triage.
Traditional and electronic offerings
Our experts build a holistic view of patients' coverage to help them maximize their benefits and overcome barriers to access.