Senior Quality Specialist
Fort Mill, SC
“As a Quality Specialist, I work with purpose by partnering with operations teams to identify trends and process improvement opportunities that will improve our end-to-end business processes, and ensure the highest standards for our customers.”
Q. What is your typical day like in your role?
As a Senior Quality Specialist, I work closely with our operations programs to ensure Lash Group’s Integrated Quality Framework is in place and sustainable. Our Integrated Quality Framework focuses on the associate call monitoring and case file review process – it ensures our associates are delivering a consistent and positive customer experience, while complying with internal and client-driven processes and procedures.
Q. What are some things that you like about working at Lash Group?
The great thing about my role is every day is somewhat of an adventure – no two days are the same. I also enjoy being able to partner across all of our operational programs and really see the breadth of services we offer in action. Regardless of your specific role at Lash Group, we all play an integral part in ensuring our patients gain access to treatment.