Maleigh Hightshoe

Manager, Service

Lash Group

Fort Mill, SC

“As a Service Manager I support strategy by working with a team to design more efficient processes, services and tools to position technology solutions to unlock our future potential”
Q. What is your typical day like in your role? 

I currently oversee the technical part of a new client or program launch in Lash Group’s Fusion ecosystem. I have the opportunity to consult our clients on how to best configure their programs, alleviating some of the burdens they face when spinning up a program for the first time. Once we agree on the best approach, I support my team and other EIT disciplines to ensure everyone has a clear understanding of our customer’s needs. Needless to say, my day to day is full of collaboration, solutions and of course laughter!

Q. What are some things that you like about working at Lash Group?
I’m fortunate enough to feel great pride in the work I do with Lash Group because I can truly see the difference it can make in other’s lives. I’m humbled by the team I get to work with on a daily basis. Our jobs require us to be very collaborative. We challenge each other in every decision we make, and everyone welcomes the feedback with open arms. The opportunity to work with such intelligent individuals has inspired me to strive to learn more and never be fearful of making a mistake just own it and learn from it.

Q. What about Lash Group do you feel resonates with your own values and personality?
Put others before your self – for Lash Group, patients are first even when we are building a piece of technology. We are thinking of how this will make an associate more efficient, how it will allow the patient to have a more pleasant user experience, and ultimately how the patient will receive the assistance they need in the fastest possible time.

Q. What keeps you at Lash Group? 
My team and leadership! On my current team, no one asks you to work harder than they are working. Everyone is truly in it together and shares the passion to deliver the best products we possibly can. While we may have pride in the work we are doing, we also let loose and share lots of laughter and jokes!

Join the Lash Group Team

To provide the best possible care for our patients, we look for the best possible candidates for our team. Individuals who are highly motivated, detail oriented, adaptable to change, and thrive when given great perks but an even greater purpose, we're looking for you.