Operational Excellence

Our Approach

Thriving Through Expertise and Empathy

Through a unique combination of top talent and the most innovative technology, we execute proven methodologies that are designed to work better together. From our state-of-the-art FUSION technology ecosystem that streamlines the path to therapy to a company-wide sense of compassion, in all that we do, we pursue better outcomes for our clients and for patients.


How We Work

Bringing Solutions to Life

Launch Center of Excellence

Having launched hundreds of successful programs, our experienced team members know what it takes to bring new treatments to market. Our proven approach and standardized methodology enable us to meet the needs of patients, providers, and clients during this critical phase in the product lifecycle. Built on collaboration, our strategy for program design and product launch is modeled by project management best-practices and supported by cross-functional teams.

The Persistent Pursuit of Perfection

Quality Center of Excellence

At Lash Group, we have team members dedicated and trained to ensure quality excellence. They are responsible for continuously examining and evolving our processes, infrastructure, and technology and drive important organizational quality initiatives. Our trained team of professionals actively collaborates with team members across the business, in pursuit of excellent quality.

Motivated to Make a Difference for Patients

Recruiting and Training

We hire top talent and invest in purpose-driven educational opportunities in operations training, sensitivity training, and simulation training that equips counselors to provide the highest level of service. Together, at every level of our organization, our associates are motivated by the ability to impact the lives of patients. 

Our Continuous Commitment

Regulatory and Compliance

Modeled after the Office of the Inspector General's Seven Elements of a Compliance Program, our team of experts develops and implements HIPPA-compliant privacy and security procedures that support the integrity and confidentiality of patient information. We provide extensive training for all associates in addition to conducting internal monitoring and auditing. The team actively collaborates with the AmerisourceBergen Office of Compliance, Privacy Office, and Corporate Security and Regulatory Affairs teams.

Data-Driven Solutions

Reporting and Analytical Insights

Our on-demand and self-service reporting capabilities are faster and more actionable to help inform program decisions focused on increasing patient outcomes. Through strategic data management and monitoring, we ensure that your data is cleansed and reliable.  

A Higher Standard of Innovation

Our Industry-Leading Technology Ecosystem

Today’s healthcare marketplace is more complex than ever, and no two patients are alike. That’s why we’ve developed the industry’s leading technology platform. Our FUSION technology ecosystem helps speed access to therapy, streamlines patient enrollment through a simplified provider portal, and unlocks insights with advanced reporting and dedicated analytics consultants – all while remaining flexible to scale as new technologies emerge. With best-in-class tools and tailored support, our technologies and teams work better together.

Insights

Insight

How to Launch a Patient Support Program

Todd Wells
Lash Group
November 2019

Executive Q&A: best practices for a patient support program launch.

Insight

Why Accreditation Matters for Patient Support Providers

Dawn Herren, RN, MSN
Lash Group
December 2018

Why is accreditation important for patient support program providers?


Patients are our purpose

Explore Lash Group Solutions

Patient Access

Driving Speed to Therapy

We pair advanced technologies with expert human support to drive faster access to therapy and enhance the patient experience. By leveraging industry-leading innovations, such as an AI-powered digital assistant that makes payer calls, we increase automation, accuracy, and efficiency every step of the way.

Medication Affordability

Reducing Financial Burdens

Cost should never be a barrier to care. That's why we work closely with manufacturers to develop unique copay assistance programs that accelerate patients access to therapy. Our copay services comply with industry rules and standards, yet are flexible to meet the needs of broad patient populations. We offer a variety of payment options along with the dedicated support of compassionate patient counselors to put affordability first.

Therapy Adherence

Empowering Patient Engagement

To improve medication adherence, we engage patients where they are in their healthcare journey and in life. Through personalized interventions and treatments that drive behavioral change, we help improve not just outcomes, but a patient's care experience.

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Connect with Lash Group

Get in touch to learn more about Lash Group solutions and to transform your patient support services. Together, we can make faster, easier, more reliable care possible.